Best Upon Request Announces New Board of Advisors

CINCINNATI–(BUSINESS WIRE)–#boardofadvisors–Best Upon Request (BEST), a national provider of concierge services for employees and patients, has added three new members to its Board of Advisors: Karen Carnahan, Jim Rolfes and Teresa Tanner. These thought leaders represent expertise in innovative thinking, strategic growth, human resources, organizational development and finance. Board members provide advice and support to BEST’s CEO, Tillie Hidalgo Lima, with no fiduciary duties.

Karen Carnahan served as chief operating officer of Shred-it, an international document destruction business that merged with a spinoff of Cintas Corporation’s document management division, which she led as president and COO for six years. In Karen’s 30-year career with Cintas, she was vice president and treasurer for 14 years and vice president of mergers and acquisitions for five years. Karen is the recipient of many awards, including Ohio Diversity Council’s Glass Ceiling Award in 2013.

“There are not enough hours in the day to accomplish everything with 100% satisfaction,” said Carnahan. “BEST helps relieve that stress, improve job satisfaction and productivity, and achieve work-life balance. I’m looking forward to being a part of their future success.”

Jim Rolfes is a founder of Jackson, Rolfes, Spurgeon & Company (JRS), a CPA firm that he helped grow, from its inception in 1985, to one of the largest firms in Cincinnati. In 2009, JRS merged with Plante Moran, the 11th largest CPA firm in the country, and Jim continued as the managing partner of the Cincinnati office through June 2018. Jim served as president of the International Group of Accounting firms and is a member of the American Institute of Certified Public Accountants (CPAs), the Kentucky Society of CPAs and the Ohio Society of CPAs.

Rolfes shared, “I have known Tillie and the Best Upon Request team for several years and am honored and excited about the opportunity to serve on their board of advisors. Tillie has built an extraordinary company and team and I look forward to working with them over the years to come.”

Teresa Tanner, former chief administrative officer of Fifth Third Bancorp, is a seasoned C-suite executive who transformed the culture of Fifth Third Bank over 15 years by consistently innovating new approaches such as the Maternity Concierge Program, powered by Best Upon Request, and Energy Power Purchase Agreement – things that have never been done before in the finance industry. She was one of the Top 25 Most Powerful Women in Banking in 2017 and 2018. Her functional expertise includes human resources, bank operations, strategic sourcing, marketing and PR, real estate, security, business transformation and risk management.

“In my past experience working with BEST as their client, I loved the true partnership approach we had and our mutual accountability to each other’s success,” Tanner said. “Working with BEST to deliver innovative talent solutions is one of the reasons I’m excited to be a part of their board and help them grow with more organizations, and to promote a benefit that I know people rave about.”

“I’m pleased to welcome Teresa, Jim and Karen to my board of advisors,” said Hidalgo Lima. “They each provide refreshing and strategic insights with their inspiring leadership. Their expertise in growth strategy and innovation will help shape the future of BEST.”

The new board members will serve three-year terms, with potential renewals, and board meetings are held four times a year. BEST’s advisory board was established in 2005 and has benefited from the involvement of several leaders over the years.

About Best Upon Request

Best Upon Request partners with organizations nationwide to provide concierge services to its employees as an employer-paid benefit. By helping employees save time and decrease stress, BEST improves recruitment and retention, engagement and work-life integration. BEST also provides specialized concierge programs for working mothers and physicians. In healthcare, BEST serves patient families to improve the patient experience by attending to non-medical needs. Patient concierge programs are tailored for Emergency Departments, Mother/Baby Units, and children’s hospitals.

In business since 1989, BEST is a certified Minority and Women Business Enterprise, and Corporate Plus® Member of the National Minority Supplier Development Council.


Jessi Lima Bollin

VP, Marketing and Communications

(800) 781-7871 ext. 1120


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